FAQ

Q: What is my dog's size?

Q: When will I receive my order?

A: We dispatch most orders within 7-10 business days (i.e. excluding Sundays and public holidays). though, we keep 90% of our catalogue in our inventory, certain products need to be sourced directly from the factory itself so that we can live up to our promise of providing fresh, In-fashion designs & products. These products might delay your order. We are pleased to say, 95% of namaste pets orders are delivered within 7 business days from the date of order. We will target to dispatch all orders within 5 days of order date.

Q: Do you ship worldwide?

A: Unfortunately, we do not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!

Q: How do I track my order?

Q: Can I return or exchange my order?

A: We will gladly accept returns or exchanges of unused merchandise within 7 days of your purchase. Customer is responsible for associated shipping costs unless the product is defective. If you're interested in making an exchange or return you can do so by sending your product back to us with your order number and note of exchange or return. We will process all exchange/returns within 2-5 business days from receiving your package. Rs 100/- would be charged as exchange handling fee.