FAQ


Q: What is my dog's size?

A: Your dog's chest measurement is the most important piece of information when selecting your dog's shirt size. Grab a measuring tape (or a piece of string that you can measure with a ruler afterwards) and wrap it around your dog's chest underneath the armpits. Make sure you measure the widest part of their chest.

Q: When will I receive my order?

A: We dispatch most orders within 7-10 business days (i.e. excluding Sundays and public holidays). though, we keep 90% of our catalogue in our inventory, certain products need to be sourced directly from the factory itself so that we can live up to our promise of providing fresh, In-fashion designs & products. These products might delay your order. We are pleased to say, 95% of namaste pets orders are delivered within 7 business days from the date of order. We will target to dispatch all orders within 5 days of order date.

    Q: Do you ship worldwide?

    A: Unfortunately, we do not ship outside India at the moment. However, we are working on starting international delivery as soon as possible, so stay tuned!

    Q: How do I track my order?

    A: You will receive an email with your tracking information once your order has shipped. Sometimes these emails get caught in your promotions folder so definitely take a look in there! Feel free to reach out if you still can't find yours, we're happy to help.

    Q: Can I return or exchange my order?

    A: We will gladly accept returns or exchanges of unused merchandise within 7 days of your purchase. Customer is responsible for associated shipping costs unless the product is defective. If you're interested in making an exchange or return you can do so by sending your product back to us with your order number and note of exchange or return. We will process all exchange/returns within 2-5 business days from receiving your package.

    Namaste pets
    unit no 7/8, 2nd floor,shree arihant complex,
    old thane-bhiwandi road,kalher-421302
    Maharashtra.
    Please include a brief note with your reason for return or exchange. 
    For exchanges, please include the item and size you wish to exchange your returned item for.

    Q: I have more questions. How can I contact Namaste pets?

    A:We're human and happy to help. We will respond to all emails within 1-2 business days. Please contact us at : namastepets07@gmail.com